We strongly recommend that you do not bring children with you to the Center, as they are typically exposed to a variety of bacteria and viruses that might prove harmful or dangerous to patients with weakened immune systems. Children under the age of 12 must be accompanied by an adult at all times and must remain in the main lobby area.
A physician’s referral is required for you to be seen by one of the Center’s physicians. Your primary care physician and/or surgeon will be responsible for providing us with any and all records pertaining to your current medical condition and previous medical care.
Based on the timing of when your appointment is scheduled, a new patient packet may be mailed to your home prior to your appointment. Please complete those forms prior to your arrival. If you did not receive a new patient welcome letter, please click here for forms and information.
Your visit will be more efficient if you’re prepared.
- Write down any questions or concerns that need to be addressed with your physician. Make sure to bring pen and paper to take notes.
- Bring a list of all medications you currently take (including over-the-counter remedies, vitamins and herbal supplements).
- Bring your insurance card.
- Bring a care giver with you to all visits if you need assistance walking
- Bring a jacket.
The Center is a tobacco-free facility. Smoking (tobacco or e-cigarettes) is not permitted in the building or on the campus. Those who feel they must smoke may do so in their own vehicles in the parking lot.
The Healing Cup offers Starbucks coffee, smoothies and light snacks. You’re also welcome to bring food with you. We ask that you keep in mind that foods with a strong smell – such as garlic, onion and fish – may be offensive to those going through chemotherapy. Complimentary coffee, soft drinks and light snacks are available to our patients going through treatment in our Treatment Suite.
Patients with special needs should take appropriate measures. Patients who require assistance with walking should have a family member remain with them at all times. Appropriate persons must accompany patients who require a guardian or proxy for health care decisions at each visit. Wheelchairs are available just inside the lobby door. If you have a special circumstance, we want to help. Please ask for assistance.
Genomic tumor assessments may identify cancer treatment options. During your evaluation period, you will complete a questionnaire regarding your personal and family history of cancer. This information will determine if you are a candidate for genetic testing. Some red flags for a hereditary cancer predisposition include a family history of ovarian cancer, the same type of cancer in several generations of a family, colon/uterine/breast cancer diagnosed before age 50, and a family member with a known inherited gene mutation. Genetic testing may help you make informed decisions about how to manage future risks for cancers. Your physician will help you determine if genetic testing is appropriate.
- With billing questions? (334) 273-2955 or (334) 273-2368
- If I have a question about my being referred to see a cancer doctor? (334) 273-7000
- If I have a question about my medicine? (334) 273-7000
- If I have a question about my scheduled visit? (334) 273-2269 or (334) 273-7000
- If I don’t feel well enough to come to my scheduled appointment? (334) 273-2269 or (334) 273-7000
Yes, please click here to pay your bill online.